At Linkit academy, we strive to ensure your satisfaction with every purchase or enrollment. This policy outlines the conditions under which returns and refunds are processed. By placing an order on https://linkitcareer.com and agreeing to our Terms and Conditions at checkout, you also agree to this Return and Refund Policy.

1. Return/Refund Eligibility for Courses/Digital Products

• Eligibility for Refund: [This section needs careful consideration for an academy. Examples:]
  • If you are unable to access a purchased course due to technical issues on our end that we cannot resolve within [e.g., 48 hours] of being notified.
  • If the course content significantly differs from its description at the time of purchase.
  • [Consider a satisfaction guarantee period, e.g., “Refund requests made within 7 days of purchase may be considered if less than X% of the course has been accessed/consumed, subject to our discretion.”]
• You must notify us by emailing mahmudul@linkitcareer.com within 7 days of purchase to request a refund, clearly stating the reason.

2. Return/Refund Eligibility for Physical Products (if any)

• You received the wrong product.
• You received a product that is damaged or defective.
• The product does not match the description on the website at the time of purchase.
• You must notify us within [e.g., 48 hours] of receiving the product.
• The item must be unused, in the same condition that you received it, and in its original packaging.

3. How to Initiate a Return/Refund Request

To initiate a request, please contact our support team at mahmudul@linkitcareer.com, +8801991220206,  with the following information:

• Your order/enrollment number.
• The name of the product/course.
• The reason for the request.
• Photographic evidence if the item is damaged or incorrect (for physical products).

Our team will review your request and guide you through the process if your request is approved.

4. Refund Process

• Once your request is received and reviewed, we will send you an email or SMS to notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or another agreed-upon method.
• Timeline for Refund: Please allow 7 to 10 working days for the refund to be processed and reflected in your account after approval.

5. Non-Refundable Items/Services

• [Customize this based on your offerings. Examples:]
  • Courses where a significant portion of the content has been accessed or completed.
  • Services that have already been rendered (e.g., completed consultation sessions).
  • Digital products that have been downloaded (if applicable and if terms state this).
  • Sale items (if marked as “Final Sale”).

6. Shipping Costs for Returns (for physical products)

• If the return is due to our error (e.g., wrong or damaged item), Linkit academy will cover the return shipping costs.
• Otherwise, you will be responsible for return shipping costs.

7. Delivery Times (Reference for physical goods)

• Inside Dhaka: Approximately 5 working days.
• Outside Dhaka: Approximately 10 working days.

8. Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

• Company Name: Linkit academy
• Registered Address:Anamika Concord Shopping Complex (Metro Pillar: 322), 583 Shamim Sarani, Mirpur, Dhaka
• Email: mahmudul@linkitcareer.com